Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device. Make reverse logistics deliver faster results
Give your customers consistent brand experience with options to return at store. Improve in-store up-sell by empowering the store with intelligence about the customers on the products they expect to return and their history of preference
Complete the purchase experience loop by helping customers do an in-line exchange in an instant. Aspen makes it easy to turn reasonable returns into painless exchanges without losing any revenue in the process
A robust suite of rules & workflows enable exception handling, create transaction thresholds, integrate with customer support systems that allows deep flexibility while maintaining high standard of operations
Give your customers a complete experience of your brand. Send them order tracking emails that are branded as your store, dynamically update over emails or let them track it on your website
Send your operations and your customers alerts on predicted delays. Aspen learns delivery patterns for each zip code and predicts their ability to deliver on time or delays. Stay ahead of the curve and inform proactively
Get an intuitive map-based console that gives you pinpoint intelligence on all forward and reverse shipments.
Easily and seamlessly create labels, send emails. Reduce time spent on order processing by 200x
Automation gives you the ability to program repeat tasks that require little human supervision. For instance, program refunds based on transaction amount, or pre-approved return labels
Give yourself the ability to define transaction based events and a response action for those events. For instance, promo category of items may be given a unique set of return rules
Functions like Customer Support interactions and Return Warehouse ops can now be easily automated using Aspen’s Automation feature. Get complete traceability through audit logs
Manage Policies, Decision Hierarchies and Exceptions that require multi-user approvals, easily tracked and redirected for escalation
Through listening and observing your forward and reverse logistics events, Aspen will be able to auto-suggest and assign the best carrier for each order and each zip-code
Aspen will be able to assess the locations around your best selling zones on which item has a high sell & keep rates and suggest inventory replenishment for those zones
Aspens observation abilities will also be able to recommend individually relevant merchandising options based on user behavior and service responsiveness.
Aspen will be able to predict transactions with high likelihood of returns and suggest corrective actions towards their service