Aspen enhances the retailers ability to service customers across multiple channels

Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently.

Returns Management

“Returns experience that retains revenue and drives deeper relationships”
Fully Branded Portal

Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device

Multichannel Returns

Give your customers consistent brand experience with options to return at store. Improve in-store up-sell by empowering the store with  intelligence about the customers on the products they expect to return and their history of preference

Turn Returns to Exchanges

Complete the purchase experience loop by helping customers do an in-line exchange in an instant. Aspen makes it easy to turn reasonable returns into painless exchanges without losing any revenue in the process

Powerful Rules & Workflows

A robust suite of rules & workflows enable exception handling, create transaction thresholds, integrate with customer support systems that allows deep flexibility while maintaining high standard of operations

Product retour:
Customer Exchange options:
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Predicted Delays
Beautiful Shipment Tracking
Dynamic Updates

Shipment Visibility

“Transparency that builds trust”
Branded Shipment Tracking

Give your customers a complete experience of your brand. Send them order tracking emails that are branded as your store, dynamically update over emails or let them track it on your website

Proactive Delay Alerts

Send your operations and your customers alerts on predicted delays. Aspen learns delivery patterns for each zip code and predicts their ability to deliver on time or delays. Stay ahead of the curve and inform proactively

Shipment Control Center

Get an intuitive map-based console that gives you pinpoint intelligence on all forward and reverse shipments

Automated Labels

Easily and seamlessly create labels, send emails. Reduce time spent on order processing by 200x

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Automation

“Automation gives retailers the power to exponentially improve productivity”
Program Repetitive Tasks

Automation gives you the ability to program repeat tasks that require little human supervision. For instance, program refunds based on transaction amount, or pre-approved return labels

Define Trigger Events

Give yourself the ability to define transaction based events and a response action for those events. For instance, promo category of items may be given a unique set of return rules

Supercharge Support Functions

Functions like Customer Support interactions and Return Warehouse ops can now be easily automated using Aspen’s Automation feature. Get complete traceability through audit logs

Establish Strong Governance

Manage Policies, Decision Hierarchies and Exceptions that require multi-user approvals, easily tracked and redirected for escalation

Eliminate repetitive tasks
Define Trigger events
Establish Strong Governance

Optimizations

coming soon
“Augment your operational decision making using machine intelligence”  
Aspen will embed powerful machine intelligence inside core functions. Optimization is our first step towards enabling truly robust machine learning that extracts opportunities of efficiency and suggests corrective actions
Carrier Optimizations

Through listening and observing your forward and reverse supply chain, Aspen will be able to auto-suggest and assign the best carrier for each order

Inventory Optimizations

Aspen will be able to assess the locations around your best selling zones on which item has a high sell & keep rates and suggest inventory replenishment for those zones

Algorithmic Merchandising

Aspens observation abilities will also be able to recommend individually relevant merchandising options based on user behavior and service responsiveness.

Returns Prevention

Aspen will be able to predict transactions with high likelihood of returns and suggest corrective actions towards their service